Support, done the open-source way.
Cryptopower is maintained by an active community of contributors. Search the FAQ below, browse the documentation, or reach the maintainers directly — most requests get a response within one business day.
Pick the channel that fits your question.
Each channel is staffed by different contributors and has a different response profile. Choosing the right one gets you a better answer, faster.
Community chat
Talk to Cryptopower users and contributors in real time on Matrix. Best for quick questions, setup help and general discussion.
Open Matrix room →GitHub issues
Report reproducible bugs, request features, or follow ongoing development. Please search existing issues before opening a new one.
Go to GitHub →Documentation
Step-by-step guides for installation, staking, StakeShuffle mixing and DCRDEX. The majority of support questions are answered here.
Read the docs →Responsible disclosure
Found a vulnerability? Report it privately through our encrypted security channel. Please do not open a public GitHub issue.
Report a vulnerability →Answers to the questions we actually receive.
Curated from real support conversations. If your question isn't here, use the contact form below — a maintainer will follow up.
Which operating systems does Cryptopower support?+
Cryptopower runs on Windows 10 and later (x64), macOS 11 and later (Apple Silicon and Intel), and most modern Linux distributions via .AppImage or .deb. Mobile builds are available for Android and iOS.
How do I verify a release before installing?+
Every release ships with a detached PGP signature (.asc) and a SHA-256 checksum. Download both, verify the checksum, then verify the signature against the maintainers' PGP key published on the website and in the GitHub releases page. If either check fails, do not install the binary.
Does Cryptopower require an account or KYC?+
No. Cryptopower is a self-custody wallet that runs entirely on your device. There is no sign-up, no KYC and no server-side account. Your wallet is defined solely by the seed phrase you generate on first launch.
Where are my wallet files stored?+
Windows: %APPDATA%\Cryptopower. macOS: ~/Library/Application Support/Cryptopower. Linux: ~/.config/cryptopower. These directories hold your encrypted wallet database. Back them up in addition to — not instead of — your recovery seed.
Still need a hand? Send us a message.
Reach the maintainers directly. To help us respond quickly, include your Cryptopower version, operating system and the exact steps you took before the issue appeared.
- General support
- support@cryptopower.net
- Security disclosures
- security@cryptopower.net — please encrypt with our PGP key.
- Community chat
- #cryptopower:decred.org on Matrix
- Website
- cryptopower.net